Privacy Policy
Last updated: 7 October 2026
Who we are
FOOTBALLFORALL CIC (“FFA”, “we”, “us” or “our”) organises football sessions, events and community activities in Leicester and operates officialffa.co.uk. FFA is the data controller responsible for deciding how your personal information is used. For privacy questions or requests, email admin@officialffa.co.uk.
Information we collect
Depending on how you use FFA, we may collect your name, email address, telephone number, booking and attendance details, membership and order information, delivery address, messages to us, and waiting-list or payment status. We may also receive injury or accessibility information you choose to share that is relevant to safe participation. Our website and service providers may collect technical information such as IP address, device, browser and cookie information.
Payments are handled by the provider shown at checkout. FFA does not need to store your full card details to manage your booking.
How and why we use information
We use information to manage bookings, payments, memberships and orders; organise sessions and waiting lists; send service updates; respond to enquiries and complaints; maintain financial and operational records; manage safety and incidents; and record and share session footage.
Our lawful bases include performing a contract for bookings, memberships and orders; legal obligations for required records; and legitimate interests in running safe, organised sessions, managing the community and making match recordings available for players to watch and review. Where consent is required, including for relevant marketing communications, we rely on consent. Information about health is used only where a suitable additional legal condition applies, such as explicit consent or a genuine emergency.
You can opt out of marketing at any time. Essential booking and order updates are separate from marketing.
WhatsApp and group communications
FFA uses WhatsApp for booking links, player lists, availability and payment updates, session changes and match footage. Other members of a WhatsApp group may see your phone number, profile information and messages. Please avoid posting sensitive information in group chats and contact FFA privately instead.
Photos and video
Routine match recording forms part of recorded FFA sessions. An individual opt-out from the match camera is not offered. Full matches may be published on FFA’s YouTube channel, and match clips may appear on FFA’s social channels. Players may be identifiable in this footage.
Close-up promotional filming by a content creator is separate. You can opt out of this filming without affecting your ability to play. Tell the FFA team or content creator before filming begins.
Match videos have no fixed deletion date and may remain available for the long term as part of FFA’s match archive, allowing players to rewatch games and review their performance. We review continued retention against that purpose and consider privacy concerns and lawful objections. Contact admin@officialffa.co.uk to raise a concern or request a review. Public footage may be copied or reshared by others, so FFA cannot guarantee removal of every external copy.
Who receives information
Information may be shared with authorised FFA staff and service providers where needed, including Squarespace and Acuity Scheduling, payment providers, email and communication services, WhatsApp, and platforms hosting footage such as YouTube, Instagram and TikTok. Event-specific booking providers may also process information; the relevant provider will be identified when you book. We may share necessary information with professional advisers, insurers or authorities for legal, insurance or safety matters. We do not sell your personal information.
Some providers act as independent controllers for their own services and have their own privacy notices. Some process information outside the UK. Where UK data protection law requires safeguards for an international transfer, the relevant transfer must use an appropriate lawful mechanism. You can contact us for information about the providers and safeguards relevant to your data.
Retention and security
We keep information for as long as it remains necessary to manage your booking, membership or order, resolve enquiries or disputes, or meet legal, accounting, insurance and safety requirements. We review records and remove information no longer needed. Match footage follows the archive criteria described above. We restrict access to personal information to people who need it for their role and use appropriate safeguards.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information. You can withdraw consent where we rely on it.
You have the right to object to processing based on legitimate interests, including identifiable match footage, on grounds relating to your particular situation. You can object to direct marketing at any time. An operational filming rule does not remove your legal rights. We assess objections and explain our response under applicable law.
Email admin@officialffa.co.uk to make a request. You can also complain to the Information Commissioner’s Office.
Cookies and embedded content
Essential cookies support website functions such as accounts, baskets and checkout. Other technologies may support analytics or advertising; use the website’s cookie controls where available. Embedded booking tools, videos and links to external platforms may involve those providers’ own cookies and privacy practices. Blocking cookies may affect some features.
Changes
We may update this policy when our services or practices change. The current version and update date appear on this page.