Terms and Conditions

Last updated: 10 October 2026

These terms apply to football bookings, attendance, memberships and merchandise purchased from FOOTBALLFORALL CIC (FFA). The details shown for your session, event or product also apply. Contact admin@officialffa.co.uk with questions.

Booking your place

Check the date, time, venue, price and eligibility before booking. Places are allocated on a first-to-pay, first-to-play basis and are secured only when payment and booking are completed. A waiting-list place does not guarantee a booking. Our general sessions are for players aged 16 and over; individual events may have additional requirements.

Session cancellations and refunds

For evening sessions, cancel by 12 noon on the day of the session to receive a refund. For Saturday morning sessions, cancel by 8pm on the day before (Friday). These times are UK local time. Use your booking cancellation link or contact FFA before the deadline.

After the cancellation deadline, no automatic refund or credit is promised. No-shows are non-refundable. Repeated late cancellations or no-shows may result in restrictions on future bookings. If you want to transfer or resell a place, contact FFA before the session so the participant details can be updated. The replacement player must meet the session requirements; a ticket cannot be used by both players.

If FFA cancels a session, we will offer a full refund or an alternative you choose to accept. We will notify you of material changes to the time or venue and offer a refund if you cannot accept the change. Any different cancellation terms for a special event will be stated before you book.

Late arrival

Before the scheduled session start: £0. At the scheduled start: £1. Five minutes after start: £2. Ten minutes after start: £3, increasing by £1 at every five-minute boundary. Wednesday check-in is 6:45pm; the session and fines start at 7pm.

Memberships and subscriptions

Memberships do not automatically renew unless you select a subscription. Subscription frequency and charges are shown when you sign up. Benefits apply only while your membership is active. Starter costs £14 for 4 sessions and has no merchandise discount; Core costs £27 for 8 sessions and gives 10% off eligible merchandise; Elite costs £42 for unlimited sessions and gives 15% off eligible merchandise. Each monthly allowance runs from purchase or monthly renewal; unused sessions do not carry over. Core and Elite include a recurring grip-sock entitlement; contact FFA to arrange collection. Elite player highlights — details to be announced. Membership discounts do not stack with bundles or other promotions; the better eligible offer applies.

You can cancel a subscription yourself using the customer cancellation controls provided with it. Contact FFA if you need help finding or using those controls. FFA cannot cancel subscriptions on your behalf, so you must complete the cancellation yourself before the next renewal charge. Cancellation stops future renewals; it does not automatically refund an existing membership period. Your statutory rights remain unaffected.

Safety and conduct

Football involves physical activity and a risk of injury. Wear suitable footwear for the venue, bring water and take part only if you are fit to do so. Tell the organiser about relevant safety concerns and stop playing if you feel unwell or injured. Follow venue rules and the organiser’s safety instructions.

Treat players, organisers and venue staff respectfully. Discrimination, threats, harassment and dangerous behaviour are not acceptable. FFA may remove a player or restrict future attendance for serious or repeated breaches. Any decision about a refund will take account of the circumstances and applicable consumer rights.

Recording and promotional filming

Routine match recording forms part of recorded sessions and there is no individual opt-out from the match camera. Full matches may appear on YouTube and clips on FFA’s social channels. Close-up promotional filming by a content creator is separate: you can opt out without losing your ability to play by telling the team or creator before filming starts. See our Privacy Policy for how identifiable footage is used, retained and reviewed, and your legal rights.

Merchandise and delivery

Collection at FFA pitch sessions is free. Merchandise is usually handed over at the pitch at your next FFA session. If this is not possible, we will notify you with an update. Home delivery, where offered at checkout, costs £5 per order. Check the delivery details shown before placing your order.

Check sizes and all personalisation details carefully, including names and numbers. We will put right a personalisation mistake made by FFA.

Returns and online cancellation

We accept returns of non-personalised merchandise that has not been used and is returned in resale condition. For non-personalised goods bought online, you also have the legal right to cancel: notify us within 14 days after receiving the goods, then return them within a further 14 days.

Email admin@officialffa.co.uk with your order details to arrange a return and receive instructions. Returns at an FFA session may be arranged with us. You pay change-of-mind return postage. We cover reasonable return costs where an item is faulty, incorrect or we made a mistake.

You may inspect goods as you would in a shop. For statutory cancellations, we may make a lawful deduction for loss of value caused by handling beyond what is necessary to check the goods’ nature, characteristics and functioning. Our resale-condition rule does not remove your statutory rights.

Customised or personalised items, including items with your chosen name or number, cannot be cancelled or returned simply because you change your mind. This does not affect your rights if the goods are faulty, not as described, or FFA made a mistake.

Refunds are made to the original payment method. For statutory returns, we refund within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier. Standard outbound delivery charges are refunded where required by law; extra charges for an upgraded delivery method need not be refunded. Sale items have the same statutory rights as other items.

Our responsibility

We provide our services with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. Nothing removes your statutory consumer rights.

Questions and complaints

Email admin@officialffa.co.uk with booking or order details so we can investigate. These terms are governed by the law of England and Wales, without overriding any mandatory protections or court rights that apply to you as a consumer.